International Orders

Corporate Gifting

Order Here

Contact Us

The Black Tin

Email support@theblacktin.com within 48 hours of delivery with clear photos of the damage. We will arrange a replacement at no cost. Do not discard the packaging until we confirm the replacement has been dispatched.For more help,&#xA0;<a href="https://wa.me/919278078367?text=Hi%2C%20my%20order%20arrived%20damaged%20and%20I%20need%20help.">WhatsApp us here</a>!

Email support@theblacktin.com within 48 hours of delivery with clear photos of the damage. We will arrange a replacement at no cost. Do not discard the packaging until we confirm the replacement has been dispatched. For more help, WhatsApp us here!

What do I do if my order arrives damaged?

Returns & Replacements

What is The Black Tin made of?

Why does The Black Tin have no scent?

Why does The Black Tin have a wooden wick?

Why is The Black Tin matte black?

The Candle — How It's Built & Why

What packs are available and how much do they cost?

Which pack should I choose?

How many sessions can I do per day?

Does every pack include the same 6 execution tools?

Sessions & Packs

What are the 6 execution tools included in every pack?

Can I buy the 6 execution tools separately?

Do I need all 6 tools to run a proper session?

What happens to the execution tools when I finish my pack and reorder?

The 6 Execution Tools Inside

How do I start a session?

Can I stop the session before the flame dies?

What do I do when the flame dies?

Can I listen to music during a session?

Using The Black Tin

What is The 120 Code?

What are the rules of The 120 Code?

What happens if I break a rule during a session?

Why are 120 minutes the specific duration?

The 120 Code Rules

How do I place an order?

What payment methods do you accept?

Can I cancel or change my order?

How do I get an invoice for my order?

Orders & Payments

When will my order arrive?

How long does delivery take within India?

Is shipping free in India?

What do I do if my order has not arrived?

Shipping & Delivery

Do you ship outside India?

How much does international shipping cost?

Who handles customs and import duties for international orders?

How long does international delivery take?

What is your return policy?

How long does a refund take?

Can I return a pack I have already started using?

What is Pass The Flame?

How do I request a pickup for my empty tins?

What do I get for returning my empty tins?

What happens to my tins after they are collected?

Return & Reuse — Pass The Flame

What is We Are The 120?

How do I join We Are The 120?

What happens inside the community?

Is there a fee to join the community?

We Are The 120 Community

What is The 120 Guide?

Why is 120 minutes the right window for deep work?

What is flow state and how does The Black Tin help me reach it?

How does dopamine affect my ability to do deep work?

The 120 Guide

What is The Black Tin app?

How do I activate my 12-month digital membership?

What happens when my 12-month membership expires?

Is the app available on iOS and Android?

The Black Tin App

How do I reset my password?

How do I update my email address or personal details?

Can I use my account on more than 1 device?

How do I delete my account?

My Account & Profile

What surface should I place The Black Tin on?

What should I never do while The Black Tin is burning?

What do I do if the flame goes out accidentally?

Is the soy wax safe if it spills?

Safety Guide & Precautions

Can I order The Black Tin as a gift?

Do you offer bulk or corporate pricing?

Can the tins be customised with company branding?

Can you ship a bulk corporate order to multiple addresses?

Corporate & Gifting

What do I do if my order arrives damaged?Updated 2 hours ago